Debit Cards

Yes. You can securely store your Riverview Debit Card to make purchases at a store with your mobile device or online using Apple Pay, Google Pay,  Masterpass or Samsung Pay. Prior to setting up and using the card in your digital wallet, you must call or visit one of our branches to request mobile wallet service on your debit card, as a safety precaution. 

Yes, Riverview does offer credit card services through a third-party service, Elan. You can apply for one of our credit cards online or by coming into a branch and working with one of our Member Solutions Officers. They can walk you through the credit cards we offer and find one that best fits your needs. Click here to find out more about Riverview’s credit card options.

If you’d like to set a new PIN, please call 1-866-985-2273. 

Debit cards can be easily activated by giving us a call at 740-423-4260 or 740-374-4266 or calling the number located on the sticker on the front of your card.

If you temporarily misplace your debit card, lock the card while you locate it. To activate, sign in to digital banking, select your debit card and click “Card Controls,” and toggle ‘active’ switch to locked. Once you’ve found your card, unlock it just as easily.

Locking your card isn’t a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. It’s simply a way to confirm no transactions can be made until you find your card. If your card is lost or stolen, or if you notice unauthorized transactions, please call one of our offices immediately, or the number on the back of your card.

You can make payments through your Riverview membership by calling a branch or stopping in your nearest location. You can also make payments online through the ELAN website.

If a transaction was posted to your account that you didn’t authorize, nor benefit from, it’s considered fraud and should be reported as such. You can report unauthorized transactions and fraud by calling one of our offices or stopping into your local branch to complete dispute paperwork. For a list of contact numbers click here.

If you’ve misplaced your card, you can lock it while you locate it. Locking a card isn’t a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. It’s a simple way to confirm no transactions can be made until you find your card. 

If you are unable to locate your card, please go to your nearest branch, and complete a debit card order form to replace the lost card. 

Yes. When you use a mobile wallet, your Riverview Debit Card number isn’t stored on your phone or given to the merchant. A unique digital code is created specifically for that device. 

Riverview Federal Credit Union will automatically mail you a new debit card to your address of record before your current card expires. Please be sure that your address is up to date by signing in to the Riverview app or through our website.

The date of delivery depends on the postal service in your area.

Automatic transaction notifications are a great way to stay in the loop and protect your account. Sign up to receive alerts about things like debit card transactions or recurring payments. To set them up, sign in to your online account, click the “Card Controls,” then edit activity alert settings. Here you can customize your alerts and turn them on or off.

If you plan on traveling, please call a branch, or stop by your local office and inform staff of your plans at least 2 days prior to your trip. This ensures we can place travel strategies on your card, so you can continue to utilize your cards on your trip. 

If you received a new debit card because your prior card expired, the PIN will stay the same. However, if you had to order a new card due to fraud/lost/stolen/etc. then you will need to set a new PIN. You can do so by visiting a branch or by calling one of our offices at 740-423-4260 or 740-374-4266 or the number on the back of your card.